Featured Case Studies

24x7x365 Level 1 Technical Support

Challenge: The primary objective is to monitor the performance and report on and drive to resolution any open issues of client’s more than a dozen e-commerce websites 24x7x365. The major challenges the client faced included:

  • Around the clock monitoring and escalation of performance issues to various parties associated with the network infrastructure around the globe.
  • Time consuming efforts for the client’s internal work force to monitor, test, escalate and follow up issues with different groups along with their day to day operations.
Solution: Splash’s Level 1 Network Operations Services offered the client a round the clock dedicated team to monitor, escalate and drive to resolve issues in a collaborative and proactive ways. Key solutions provided include:
  • Structured analysis processes to quickly identify the root cause of the website performance issues.
  • Execute first level of issue resolution tasks.
  • Insights into the timeframe or activities which caused infrastructure instability through active trending and reporting.

With years of experience and expertise in building and maintaining e-commerce applications, we were able to leverage that knowledge to offer a flexible services to our client.

Benefits: One of the prime benefits of our cost effective offshore Network Operations Services to the client has been an overall increased productivity of their internal work force by freeing them up to focus on high value tasks.

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Content Quality Assurance Services

Client: A dynamic multi-channel direct marketing leader reaching millions of North American households through mail offers and online by its web site. Depending much on the website for their business, the major challenge was to have a reliable mechanism to check the online material in the form of emails and offers.

Solution: Through Splash’s Business Process Outsourcing (BPO) Group, the client utilized our Content Quality Assurance Services where we provided a team of Analysts to follow a systematic approach to give our client the confidence they needed in their communications and freeing up internal employees for higher-value tasks.

Results: This cost effective solution of Content Quality Assurance through our BPO Group provided the following results:
  • Reduced Time-to-Market for various online promotional materials.
  • Increased online customer satisfaction created more revenue opportunities for the client.
  • Increased productivity and scalability of in- house IT teams.


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