Outsourcing is a fundamental element in nearly every business today. As companies try to compete and diversify their offerings, it is inevitable that a process within a daily workflow can be done more efficiently, quickly or cost effectively by a partner company. Splash does not take Outsourcing lightly. We understand that each company is unique from a workflow process to culture and we work with our clients as partners in outsourcing initiatives. We believe a partnership is the best means of effectively creating a sustainable relationship in an outsourcing initiative that brings in value for all parties involved.
Application Maintenance and Support
Finding the right technical team to develop and deliver a software solution is a time consuming and costly initiative. Once talent is retained, it is difficult to keep people engaged in an environment where they are maintaining work and not creating new initiatives. Maintaining existing software products and web applications is an ideal candidate to be outsourced to a third party. The benefits are numerous including the continual engagement of your company’s top talent in higher value initiatives as well as having a dedicated team focusing on the assurance of high quality and low defects on your applications. The value in such a service can be measured in customer loyalty and in some cases through actual increased sales.
Splash has extensive experience setting up the right size team with the needed technical skills from our office in Chennai to support and run mission critical web applications. The results of having our teams solely dedicated to support has brought our clients higher success rates in delivery to Quality Assurance and Production.
Network Operation Services
The proactive monitoring and tracking of a web applications performance can assess and contain issues prior to a major outage. Splas’s Level 1 Network Operations Services brings to our clients a 24 X 7 X 365 team to monitor, escalate and drive to resolution site issues. Furthermore, our team can provide insights into the timeframe or activities which may be causes for site instability through active trending and reporting.
Our Network Operations Services team brings together 3rd party tools, customized tools and manual services to assure monitoring, escalation and reporting cover every aspect of our clients’ sites. Splash’s Network Operations Services are run out of our Offshore Development Center in Chennai, India.
Business Process Outsourcing (BPO)
Business processes often are created slowly over time and eventually the people involved in the process are not even sure how the process started or why it is done in a particular way. This is a good time to step back from the and assess if it is being run in the most efficient manner possible. This assessment may result in the realization that the process could be improved in one or several areas. The assessment may also bring to light that the employees working within this process could be utilized in a more productive manner. Outsourcing a business process can be a great way for a company to expand its resource bandwidth by having some tasks handled outside the office.
Our team of analysts are experts in understanding a business process, documenting that process and working with our clients to understand which tasks would best be served in an outsourced capacity.
- Freeing up internal resource time to focus on more mission critical initiatives
- Timing – work can be done overnight
- Reduce costs
- Increase competitiveness
